Refund policy

We know online shopping can sometimes be a little tricky, so we’re here to make things as easy and stress-free as possible. If you’ve changed your mind or need a different size/style, we’re more than happy to help with quick and simple exchanges.

If you have any queries, please do not hesitate to contact us:

Below is our easy-to-follow guide to returns, exchanges and refunds.

SALE ITEMS

Items marked as sale or clearance are usually discontinued styles that won’t be restocked. For this reason, we cannot offer refunds or exchanges on any sale items.

POINTE SHOES

Pointe shoes are a handmade, highly specialised product and need to be freshly fitted to each dancer. For this reason, we do not accept returns or exchanges on pointe shoes.

If you’re ordering online, please choose your size very carefully. For the best experience, we strongly recommend booking a private 1:1 pointe shoe fitting in store so we can find the perfect fit for you.

EXCHANGES

Important: Due to health and hygiene regulations, we’re unable to accept returns on jewellery, makeup, hair accessories, body care, hosiery or undergarments (including body stockings, bras and underwear). We know it can be disappointing if the size isn’t right, but this is standard across all clothing retailers. To avoid any sizing surprises, we recommend checking the size guide before purchasing these items.

How to start your exchange

Email us with:

  • Your order number
  • Your name
  • Your phone number
  • The product you’d like to return
  • The reason for your exchange

You’ll need to post the product back to us. Return postage is the responsibility of the customer unless the item is faulty—in that case, we’ll happily cover the cost!

To be eligible for an exchange, your product must:

  • Be new, unused and undamaged with tags
  • Have all original packaging intact and in resalable condition
  • Be returned to us within 7 days of your return request

Please take extra care when opening your package—if the packaging is damaged, we’re unable to accept the exchange.

How to return your item:

  1. Package your item/s in a padded mailing satchel to protect the packaging.
  2. Include a note with your name and order number.
  3. Post your return promptly and keep your tracking number for reference.
  4. Send to:
    RETURNS @ Relevé Dance Collective
    Shop 7/57 Pulteney Street, Taree NSW 2430
    Recipient Phone: 0432 149 700

What happens next?

Once your return has been received and inspected, we’ll post your exchange item/s to you.
Return postage is a flat $12.00, invoiced via email.

Please note: exchange items are only sent once the postage fee has been paid.

If you need help at any stage, reach out—we’re always happy to assist!

REFUNDS – MANUFACTURING FAULTS

If your item arrives with a manufacturing fault, we’ll gladly offer a full refund or an exchange, including postage costs.

If you believe your item is faulty, please email us so we can assess the issue together and work out the best solution. Faulty item claims are reviewed case-by-case.

Please note: While we take great care in packing your order, we cannot accept responsibility for goods lost or damaged in transit.

REFUNDS – CHANGE OF MIND

We don’t offer refunds for change of mind, but you’re welcome to exchange your item for something else from our collection.

In rare cases where we choose to waive this policy and offer a refund, please note:

  • Return shipping is the customer’s responsibility
  • A 20% restocking fee applies

To be eligible for a change-of-mind refund:

  • Products must be new, unused and undamaged with tags
  • All packaging must be intact and resalable
  • Items must be returned within 7 days of your return request

Return steps remain the same as above.

What happens next?

Once your return is inspected and your 20% restocking fee invoice is paid, we’ll process your refund to your original payment method (minus original postage).

Refunds are only processed once the restocking fee is paid.

CANCELLING YOUR ORDER

If your order has already been fulfilled and lodged with Australia Post, we’re unable to cancel it. Once it arrives, please refer to the Refunds & Exchanges Policy above.

If your order has not yet been fulfilled, please contact us immediately via phone or email and we’ll cancel your order and process a refund to your original payment method.

NEED MORE HELP? JUST REACH OUT!

We hope this information is helpful — and remember, we’re always here to support you.
If you’re unsure about anything or need a little extra help, don’t hesitate to get in touch. We genuinely love helping our dance community find the perfect products.